Privacy Policy

This Privacy Policy Statement explains the data processing practices of Warm Homes Grant. If you have any requests concerning your personal information or any queries with regard to these practices please contact our Privacy Officer by email at [email protected].

Privacy

Protecting your privacy is important to us. This privacy statement explains how we collect, store and use the information you provide.

Please read this privacy statement carefully, as once you use the WHG website you will be deemed to have read and accepted this statement.

What personal information is collected via the website?

We will only collect personal information about you, given by you, when you complete a contact form requesting us to contact you or an application form. Please note that for your protection, telephone calls to or from our offices may be recorded and monitored.

Cookies

When using this web site, some information may be collected automatically using 'cookies'. These are small text files which facilitates the processing of your data and enables us to analyse how the site is being used. Two types of cookies are used:

• Temporary cookies - which form part of the security process while you are using the web site.
• Permanent cookies - which identify the link you used to find our web site, check your browser so that we can make sure that our web site and services work well with your computer and to help us monitor traffic on our web site.

We do not pass on, or sell cookies to any other companies. Further information on the use of cookies can be found at: www.allaboutcookies.org

energyreductionincentive.org.uk uses third party tracking such as those provided by Google. This is used on energyreductionincentive.org to track anonymous data via the use of cookies.

energyreductionincentive.org.uk uses Third party vendors, including Google to show ads on sites on the internet. To do this third party vendors, including Google use cookies to serve ads based on a users prior visits to energyreductionincentive.org.uk.

Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

What happens to the information provided/collected?

We will contact you via phone or email to explain the WHG service and ensure that we are providing you with the best possible service. We would like to pass your details on to other carefully selected companies so that they can provide you with quotes for the service that you require.

We may use the information you provide to contact you, for product administration and for customer research. The information we capture may be used only by, energyreductionincentive.org.uk. Where we use your personal information to tell you about other products and services we will give you the opportunity to inform us that you do not wish your details to be used in this way. Except as described above we will not pass your personal information to third parties without your consent.

Safeguarding your personally identifiable information

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided.

Review, correction and deletion of information from our files

If for any reason you are concerned that the personal information maintained by us is not correct, or should you wish to have your personal information removed from our records, please contact us by email at [email protected] and we will be happy to review, update or remove information as appropriate.

Thank You, Your WHG Team